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Release WanakaTerms of use

Terms & Conditions

Please read carefully the following terms and conditions. The use of this website is governed by these terms and conditions. Your use of this website constitutes your acceptance of the terms in this notice and the other notices on this website.

PART A: RENTAL AGREEMENT

RELEASE WANAKA / RENTAL AGREEMENT

This contract represents the entire agreement between the parties and replaces all prior understandings (oral or written) covering the subject matter and can be changed only in writing signed by both parties. No firm booking can be made until the deposit or full payment have been received by Release Wanaka.

PAYMENT

For bookings made more than 60-days in advance of your stay, the Client shall pay a deposit of 50% of the Total Rental Amount. The remaining balance is due 60-days before the rental period. If booking within 60-days of the rental date, the entire contract price shall be paid. If any payment is not made within the times set forth herein, Release Wanaka may treat the contract as cancelled. *Note: Visa and MasterCard credit card transactions will incur a 3% surcharge; a 5% fee applies to AMEX transactions. Payments made by wire transfer will incur a $NZ20.00 bank fee per payment.

CANCELLATION AND REFUNDS

Villas, holiday homes and apartments are not commercial entities like hotels. Properties offered by Release Wanaka must be booked far in advance and are not easily re-rented. We strongly recommend clients take out Travel Insurance to protect against a medical emergency or certain other unforeseen circumstances, which preclude the client from traveling.

BOND

The amount of $NZ1000 will be charged on the day of your arrival. This bond will be fully refunded once we have confirmed that there is no excessive cleaning required, excessive rubbish to be removed or any damages to the property.

REFUNDS

No refunds shall be made on payments received. In the event of cancellation after payment has been made, Release Wanaka will approach the property owner and endeavour to obtain a credit for a future stay in the property booked. If the property owner is in agreement, Release Wanaka will issue a statement of account in confirmation.

CANCELLATIONS

Cancellations after arrival will be subject to a 100% cancellation fee. If after arrival, clients are dissatisfied with any aspect of their accommodation and decide to terminate their stay, the amount to be refunded, if any, is at the discretion of Release Wanaka.

CLIENT RESPONSIBILITY / SECURITY DEPOSIT

A credit card authorization is required for all properties as security against property loss or damage and unpaid telephone and/or utility or other charges. Individual owners may require additional security deposits. The Client is responsible for ensuring the property is left in a reasonable condition of cleanliness and in the same condition of repair as upon arrival. Any excessive cleaning, loss or damage to the property caused by the Client or their guests, or debts or charges incurred will be itemized and charged to the Client. Clients are required to act in a responsible manner at all times, and to act with respect towards other guests, neighbours, the owner and their staff. Party Policy: Zero Tolerance. Release Wanaka reserves the absolute right to require any individual to vacate a property for disruptive behaviour, in which case there would be no refund of any rental payment.

NUMBER OF OCCUPANTS

The total number of guests staying at the property may not exceed the number of sleeping places specified in the promotional material nor the number entered on the face of this contract. The owner reserves the right to refuse entry or evict the entire party if the number of persons occupying a property exceeds the number stipulated in this contract.

EXPENSES PAID LOCALLY AT EXTRA COST

The rental property and any facilities or services expressly included in the written information provided by Release Wanaka are included in the contract price. Normal use of gas, electricity and water are also included unless otherwise stated. Some local expenses may be excluded from the rental cost specified in this contract, such as telephone, cleaning services, heating, utilities and personal services such as maids or cooks. Release Wanaka will list known locally paid expenses on the Confirmation Invoice.

ARRIVAL AND DEPARTURE TIMES

Unless otherwise agreed, Clients should arrive between 3PM and 6PM on the day of arrival and vacate the property by 11AM on the day of departure. If you require special arrival/departure times, please contact us ahead of time and we will try to arrange for the changes. Please respect the appointment time as should our staff member need to wait unnecessarily or return again at another time there will be a $150 + GST call out charge.

PROMOTIONAL INFORMATION

Release Wanaka has taken care to ensure the accuracy of all information and descriptions contained in its website and promotional material at the time prepared, however, nothing in those materials shall be treated as a term or condition of this contract. Release Wanaka shall not be liable with regard to any difference of opinion as to the condition or quality of the properties, or the surrounding area, nor for temporary defects or stoppages of any utilities. Properties may not always appear exactly as pictured or described due to normal wear and tear, changes in furnishings and changes after materials were prepared.

COMPLAINTS

Should any problem occur with the property, the Client must immediately (within 24 hours) notify the property owner or manager. The Client should also inform Release Wanaka of the problem within 48 hours if the problem has not been remedied. The Client should allow the owner or manager reasonable time to remedy the problem, or to find a suitable replacement property.

Vacating the property without Release Wanaka’s authorization does not constitute an adequate cause for a refund. The Client is responsible for informing Release Wanaka of any complaint and allowing it a reasonable opportunity to remedy the problem during the rental period; failure to do so will void any claim following the rental period.

CHANGE OR CANCELLATION BY OWNER / RELEASE WANAKA

Release Wanaka reserves the right to modify or cancel this contract at any time in any case where it is necessary to do so as a result of a force majeure, or any other occurrence outside the control of Release Wanaka. In the event of any change or cancellation by the property owner, Release Wanaka shall inform the client promptly and shall endeavour to offer the Client substitute properties. Should the Client accept the substitute property of their choice the Client will pay or receive the difference in rate for the new property. In the event of changes or complete cancellation, Release Wanaka’s liability will be limited to the refund of 100% of the amount paid. In no event will Release Wanaka be responsible for any consequential or incidental damages, including travel expense, alternative lodging, or other expense.

LIABILITY

Client acknowledges that Release Wanaka does not own any rental accommodations and undertakes only to act as agent for the owner of the property. As such, Release Wanaka shall not be responsible or liable for any accident, loss, damage, injury, or inconvenience arising from the rental. All claims of accident, loss, damage, injury or inconvenience are acknowledged to be solely between the Client and owner. The Client is responsible for ensuring the destination they are booking is safe to travel to. Release Wanaka does not accept liability for any loss or damage caused by weather conditions, riot, strikes, sickness, acts of terrorism or any other cause.

JURISDICTION

Release Wanaka and its Client agree that the contract shall be governed by New Zealand Law, and that exclusive jurisdiction over all disputes arising out of the contract shall be in the courts located in New Zealand.

PART B: ITINERARIES, ACTIVITIES AND PACKAGES

TAILOR MADE AND CUSTOMISED ITINERARIES

Release Wanaka will work with you to design your tailor-made Wanaka itinerary. Accommodations, vehicle bookings, local tours, activities, dining suggestions and guiding services, among other agreed inclusions, as per your requirements.

A non-refundable retainer fee of $NZ250.00 will be charged to start designing your personalised Wanaka itinerary.

This non-refundable retainer is in place to protect Release Wanaka and its local networks and partners from false bookings, while maintaining transparency and integrity. The retainer covers the substantial time, internal costs, expertise and networks used in the itinerary-building process.

ITINERARIES, ACTIVITIES AND PACKAGES

Release Wanaka acts as booking agent for companies that provide activities to the public, Release Wanaka is not the provider of these activities.

PAYMENT POLICY

A 50% deposit is required to confirm your booking. Payment of your deposit indicates your agreement to Release Wanaka cancellation policy.

Payment of the balance is due 60 days prior to your trip commencement date.

CANCELLATION POLICY

It is your responsibility to read and understand our cancellation policy before making a reservation. Naturally, no one books an activity, itinerary or package with the intention of cancelling or postponing, but unexpected things do happen.

We highly recommend purchasing travel insurance to protect yourself from unforeseen circumstances.

If you fail to show at the booked day and time of your activity, itinerary or package we cannot offer a refund or credit.

Changing or cancelling your booking at any time will incur an administration fee, plus any relevant fees from the 3rd party operator.

Cancellations outside of 60 days of booking will result in a full refund of the deposit.

For cancellations made within 60 days or less of the trip commencement date we reserve the right to retain 50% of the full fee.

For cancellations within 30 days of the trip commencement date a cancellation fee of 100% of the full fee applies.

Due to the tailor-made nature of our activity itineraries and packages, we do not offer the option to postpone, reschedule or credit your reservation.

Release Wanaka is not responsible for your expenses incurred in preparation for any cancelled activity itinerary or package, such as airline tickets, loss of work, and/or other costs associated with preparing for your trip.

LIABILITY RELEASE

The 'Participant' unconditionally agrees to fully indemnify Release Wanaka and all its servants, agents, clients and employees against any injury, damage or accident that may be sustained by the 'Participant', whilst participating in activity, itinerary or package booked through Release Wanaka.

The 'Participant' warrants that he/she does not suffer from any medical condition and/or incapacity, which may impair the 'Participants' ability to participate in any Release Wanaka, activity, itinerary or package.

Release Wanaka and its 3rd party operators reserve the right to cancel an activity, itinerary or package at any time in the event of adverse weather conditions, equipment failure or other reasonable and unforeseen circumstances. In such an event, if possible, an alternative date will be arranged with the 'Participant'.

Release Wanaka, will not be responsible for any loss, injury or damage incurred or suffered by the 'Participant' during the activity, itinerary or package, or in the event the activity, itinerary or package is cancelled or postponed.

The 'Participant' pledges that no legal action will be initiated by it against Release Wanaka, its clients, its agents, employees, instructors, and/or personnel, due to any accident or injury sustained during the course of undertaking an adventure booked through Release Wanaka.

The 'Participant' realises that the activities offered, inherently involve risks which may result in property damage or loss, serious or fatal injury. I hereby assume all risks and release all persons, entities or contractors connected with Release Wanaka from all liability for any injuries or damages and from any claim by me, my family, estate, agents, heirs or assigns arising in anyway from my participation in all, and any activities connected with Release Wanaka.

Release Wanaka accepts no responsibility for the actions of persons and/or companies supplying goods and/or services as part of their Destination Management company or any extra costs incurred due to delays or complications beyond their control.

If you are under the age of 18, you may need to have a parent or guardian sign the 'Liability Release' on your behalf.

I CONFIRM I HAVE READ, UNDERSTAND AND ACCEPT THE ABOVE CONDITIONS AND LIABILITY RELEASE.

What our customers say

  • Thank you for organising our booking @ Horseshoe Bend Estate. The place has been everything we have dream of and more. Everyone had a great time staying there and the guest were blown away with the property.

    Will & Gill, Japan

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